It is a condition of your policy that immediate notice of any occurrence which could result in a claim involving any animal insured must be given by you, your representative, or other persons having care, custody and control of such animal. You may call any of the numbers listed below for the appropriate insurance company at any time. It is essential that you conform to all of the requirements of your policy since failure to do so may invalidate your claim.

If you are insured by a company other than one of those listed below, please refer to your policy for the appropriate claims notification procedure. It may be necessary for you to contact our office first.

Our desire is to see that your claim is handled promptly and fairly. We will do everything we can to help you if you suffer an insured financial loss. In fact, in a recent national survey you told us you wanted your agent to be your advocate in any claims dispute with your insurance company. We’ll be here for you!

During our normal business hours — 8:00 a.m. to 5:00 p.m. Monday through Friday, eastern time — you may call our office at (800) 723-9414.

Claims Contact Information by Program

American Bankers / American Reliable (Farm & Ranch, Liability)


Phone: 800-245-1505
Fax: (800) 224-4170

Email First Notice of Loss:
Email Correspondence:

American Reliable (Equine Mortality)


Please contact us immediately if you have a claim or potential claim regarding your insured animal.  For your convenience, we offer options for you to reach us.

Call us 24-hours/day, 7 days/week.

Phone:  (800) 732-6012 or (800) 788-4780 (during business hours – 7:00 am – 5:00 pm EST)
Phone:  (866) 765-0474 (after hours & holidays)
E-mail:  Remember to send information on your claim, and let us know how we can call you back.

Time is of the essence – Please don’t wait to report a claim

With any Medical or Mortality loss, time is of the essence.  Your policy requires “immediate” notice of an accident, injury, illness, disease, lameness condition or lameness injury or physical disability.  Timely reporting is essential for us to consider coverage.  When you (or others who have custody or your insured animal) become aware of a problem or condition, it must be immediately reported to us through the toll free numbers listed above.

When in doubt, call us!

Unsure whether your insured animal’s condition warrants a claim?  Just call us.  Our claims personnel are ready to speak with you 24-hours/day, 7 days/week, including holidays.

We strive to provide quality claims service, and we appreciate your business.

American Equine Insurance Group / Argonaut

National Equine Adjusting, Inc. – Claims Contact
Argonaut Insurance Company
Diamond State Insurance Company

Phone: (800) 783-9418 or (502) 783-3561
Fax: (502) 875-3281
E-mail:  Remember to send information on your claim, and let us know how we can call you back.
Available 24/7/365

Great American (Equine Mortality)

Phone: (800) 331-0211 anytime, day or night!

Great American Mobile App
Download for iPhone® Download for Android®

Great American (Farm & Ranch, Liability)

New Losses can be emailed to on the correct ACORD® Loss Notice or faxed to faxed to (513) 345-1361 on the correct ACORD® Loss Notice.

The Hartford Insurance Group (Equine Mortality)

Hartford Insurance Company Livestock Department
Hartford Fire Insurance Company

Phone: (800) 295-1815 (during business hours – 8:00 am – 4:30 pm CST)
Phone: (800) 427-4876 (after hours & holidays)
Available 24/7/365

StarNet Insurance Company

Frank B. Aubrey, II Equine Adjusting, LLC

Phone: (800) 431-1565 or (859) 252-0922
Fax: (859) 252-0855
Email:  Remember to send information on your claim, and let us know how we can call you back.
Available 24/7/365

Travelers Insurance Group

Travelers Insurance Group Commercial
Insurance Claim Reporting

Phone: (800) 238-6225